POLICIES & FORMS

Welcome to Universal Blends LLC, a.k.a. UB MASSAGE!

Our Policy

We appreciate that you've chosen us for your therapeutic massage and bodywork needs. To provide the best service possible to our clients, we have implemented the following Policies. Massage therapy is for relaxation and therapeutic purposes only.

Sanitization Policy

We use ionic/ozone air purification in our treatment room daily, this provides a safe and clean air quality and environment. PPE is encouraged if you have recently been ill. We can also provide PPE if necessary. If you are not feeling well, please stay at home. If your temperature is MORE than 100 degrees, please reschedule. Thank you.

Cancellation Policy

We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice, we are often unable to fill that appointment time. This is an inconvenience to your therapist and also means our other clients miss their chance to receive services they need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur. We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever or temp over 100 degrees, a known infection, taking antibiotics, bacterial or viral infection within 24 hours prior to your appointment time, we request that you cancel your session. We will do our best to give advanced notice if we need to cancel and ask you to do the same. Late cancellations due to emergencies or illness will generally not result in any missed session charges, but this is determined on a case-by-case basis.